FAQ
Answers to the questions we get most often. Didn't find yours? Write to us.
The collection
Do the rhinestones glow in the dark?
They don't glow by themselves — they reflect light. By day the pattern reads like a graphic print; at night it sparkles under headlights, street lights and camera flashes.
Can I buy the hoodie and pants separately?
Yes. The zip hoodie and the wide-leg pants are sold separately, so you can pick a different size for each — or take both in the same colour for the full Crystal set.
How do I care for the pieces?
Always follow the care label. To keep the rhinestones in place we recommend washing inside out on a gentle cycle in cold water, skipping the tumble dryer and never ironing over the rhinestones.
Sizing
Which sizes are available?
Drop 01 — Crystal comes in XS, S, M, L and XL.
How do I choose my size?
Open the size chart on the product page and compare it with your measurements. Between two sizes or unsure? Write to us and we'll help you pick.
Orders & payment
Why is my order made after I pay?
Every NOIR piece is sewn and set with rhinestones for a specific order. That way there's no overproduction and you get a freshly made piece. Production starts as soon as your payment comes in; within 7–10 business days we ship it.
How can I pay?
Visa or Mastercard, Apple Pay and Google Pay. Payment runs through a secure payment page — we never see or store your card details.
Where is my order?
Every piece is made to order: production starts right after payment and we ship within 7–10 business days, then email you the tracking number. You can also check the status any time with your order number and email.
Track your order →Can I change my order or address?
Write to us as soon as possible with your order number. We can change the size or colour only before your piece goes into production; the address — until the parcel is handed to the carrier.
Shipping & returns
Where do you ship?
Almost worldwide — to every country except Russia and Belarus. Within the EU delivery takes 5–10 days after dispatch, elsewhere it depends on the country. If you pay VAT or a fee on delivery in the EU, we refund it — just upload the receipt on your order page; outside the EU, import duties and taxes, if any, are paid by the recipient.
Shipping & payment →Can I return or exchange an item?
Yes, within 14 days of receiving it, if it hasn't been worn and still has its tags. We refund the card you paid with within 7 days of receiving the item back.
How do I start a return?
Email us at [email protected] with your order number and we'll send you the next steps.
Exchanges & returns →Still have a question?
[email protected]